I'm on here pretty regularly if I'm not at work.

another thing to try is IRC. Get a client and use the link at the top of the page to go to the site's IRC. I'm in there every once in a while too.

With your network... make sure you've got a device listed as Ethernet (others include Airport, Bluetooth, etc) before you go calling. otherwise Comcast won't be any help at all.

If you've got a device, then I'd say its ok to call... as long as you are sure it isn't your system not recognizing the device.

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